Now Hiring - Account Manager/Customer Service Representative in Louisville, CO

More than a job; it's a career!

Are you looking for an opportunity to make money, have fun and feel appreciated all while working in an environment that promotes an inclusive, positive, and balanced culture? Then, this position is for you! The Hanlan Agency (Farmers Insurance) is looking for a representative to support and increase our customer base. Will train the right individual.

Core job duties include (but are not limited to):

• Become licensed in Property & Casualty, Life, Accident/Health (We'll cover the cost to help get you licensed)
• Answer all inbound calls and address customer needs
• Determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Resolve billing issues
• Manage alerts: Printed triggers, renewals, cancellations, missing documents, claims, etc.
• Review renewal business and identify appropriate follow-up action based on degree of change
• Cross-sell/up-sell products to existing customers
• Solicit, sell and negotiate new business policies
• Make prospecting calls and generate quotes for new prospects
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers’ needs
• Schedule FFRs and generate FFR packet
• Create Welcome Package for new customers
• Perform risk analysis and underwriting
• Client/Claims liaison Refer unresolved customer grievances or complex customer interactions to senior team member
• Implement/adhere to company and Agency guidelines General customer service duties as presented
• Participate in Community Events
• Customer retention from cancelation list
• Performs other duties as assigned

Core competencies:

• Able to meet individual performance metrics and goals.
• Multi-tasking: Able to successfully juggle multiple priorities at any given time.
• Attention toDetail: Maintain accurate and descriptive accounts of all customer interactions (PolicyCenter).
• Communication: Possess outstanding written and verbal communication skills.
• Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines.
• Teamwork: Accept feedback when offered and work well with others.
• Problem solving: Able to research and identify timely solutions to customer-related problems.

Physical environment Required job duties are normally performed in a climate-controlled office environment.

Preferred skills and abilities Four-year college degree highly preferred. High school diploma or equivalent required. Previous customer service experience and licensed agents highly preferred. Ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, (bilingual a plus), and strong verbal and written communication skills. Note:

This position may require having the flexibility to work nonstandard hours/shifts and having the ability to adhere to a structured schedule. Some travel maybe required.

Job Type: Full-time

Pay: $32,000.00 - $45,000.00 per year

Benefits:

• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Office

Ability to commute/relocate:

• Louisville, CO 80027: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location